Information About Our Services

Staffing & Qualifications:

The following is based on full occupancy:

  • Registered Nurse is onsite 4 -5 hours weekly & on-call 24/7/365
  • Administrator/Owners available
  • PSW/Guest Attendants: 2 Day-shift | 2 evening-shift | 1 night shift
  • Housekeeping : Monday through Friday
  • Chef onsite 8 hours per day, 7 days per week.


Other Services:

A wide variety of activities are available to residents of Goodness Retirement Living.  Those wishing to participate may enjoy organized outings, games. exercise classes and entertainment.  We encourage community involvement of all types!  Church services are also provided through local clergy and pastoral care volunteers.

Goodness Retirement Living is your home and visitors are welcome to come at your convenience.  The lounges and gardens are yours to enjoy with your guests.


What is included with my room?

  • Heat, air conditioning, hydro & water
  • Cable & Telephone outlets in each room (residents are responsible for charges for cable and telephone)
  • En-suite 3 piece bathroom
  • Fully automatic sprinkler system
  • Call bell monitoring systems
  • Blinds
  • Common dining room
  • Landscaping and outdoor walkways
  • Snow removal
  • 2 common lounges for entertaining and socializing
  • Wheelchair access
  • Security controlled entrance and exits
  • Fire protection equipment & alarms
  • Laundry room


What care services are provided?

  • Call bell monitoring 24 hours per day
  • Minor medical treatments as ordered by your doctor
  • Medication distribution
  • Housekeeping services which include:
    • Daily room check and garbage removal
    • Weekly bathroom cleaning, vacuuming, wet mopping & light dusting*
    • Annual “spring cleaning” / in-depth cleaning
  • Regular Schedule activity programs
  • Weekly laundry pickup
  • Weekly bed linen change (additional change available if required)
  • Monitoring for safety and security
  • Assistance with showering – Home Care provided
  • Wheel chair accessible
  • Onsite Owner/administrator
  • Minimum one guest attendant on duty at all times
  • 3 meals daily & evening snack cart service


What are the costs?

  • Room Type Flat rate per month
    Regular $ 2450.50 to $ 2650.60
    *Large Private or double $ 3017.60 to 3150.00
    En-suite $ 3543.30 to 3950.00
    Respite charges $ 87.10  to $ 107.50 per day
    *Large Private for double occupancy: 40% extra for second person

Services NOT covered in accommodation costs:

  • Hairdressing / barber services
  • Visitor meals (special events or otherwise)
  • Services provided by foot care clinics
  • Individual news paper subscriptions
  • Monthly billing associated with telephone and cable TV providers
  • Dry Cleaning


Frequency of Increases:

Increases to rental charges, which are a portion of the above rates, may only occur once in every twelve (12) month period.  Care services and meal rates will increase just once per year as with the rental charge increase.


Fire Drills:

Goodness Retirement Living conducts monthly fire drills.  The purpose is to ensure that residents, staff and visitors are familiar with our Fire and Safely procedures.


Complaint Procedure:

The guest attendant on duty is responsible for dealing with complaints.  Any further concerns should be brought to the attention of the Retirement Home Administrator by completing a Goodness Retirement Living Concern Form.

You can also contact the retirement home regulatory authority at:

Retirement Homes Regulatory Authority
180 Eglington Avenue East, 5th Floor
Toronto Ontario M4P 3B5

Phone: 1-855-ASK-RHRA (275-7472)


Zero-Tolerance Policy on Abuse & Neglect:

Our home has adopted a zero-tolerance abuse polocy which means that Goodness Retirement upholds the rights of residents to be treated with dignity and respect within the home and to live free from abuse and neglect.


No Restraint Policy:

Goodness Retirement Living has adopted a no restraint policy.  Studies indicate the use of restraints can lead to emotional distress, depression, loss of dignity and Independence.  Our guiding principle is that people have a right to live in an environment that is safe, dignified and respectful.


Whistle-Blowing Protection:

The team members of Goodness Retirement Living are in constant pursuit of ever higher levels of quality in the care and services we provide.  Consistent with this, we will never discharge, or threaten to discharge a resident or staff member, or in any way treat them in a discriminatory manner because of reports made to the Retirement Homes Regulatory Authority or any other regulatory body.


Resident’s Council:

In an effort to ensure that staff and administration are aware of residents’ concerns, Goodness Retirement Living encourages involvement in forming a Resident’s Council.  Only residents of the home may become members of the Resident’s council.  Meetings would be held once a month providing residents with an effective forum in which to express their needs, in terms of services and programs, provided within the home.

For more information about forming a Resident’s Council and it’s role, contact the administrator.


Residents Furnishings:

Our goal at Goodness Retirement Living is to ensure that each resident is as comfortable as possible and that their surroundings are familiar and home-like. Residents and their families are encouraged to bring in personal room decorations and furnishings.


Resident Tenancies Act, 2006 (RTA)

Nothing in the Retirement Homes Act overrides or affects the provisions of the RTA.


External Care Providers:

Goodness Retirement Living welcomes all external care providers within the home.  If you are currently receiving care within your home, that service can be easily transferred when you move.  Other care services may also be purchased from external care providers to assist residents within the home.  Goodness Retirement also works with CCAC and residents to assist in the transition to long-term care or other place of residence.


Assessment of Care Needs:

Your care needs are important to us at Goodness Retirement Living.  Once you have become a resident, an initial assessment may be performed and every six months after that with your consent.


Infection Control:

Reducing the incidence of infectious disease is a priority at Goodness Retirement Living.  We have na infection control policy in place to protect our residents and we strongly promote proper hand hygiene with staff and residents.  Any infectious illness should be reported to the staff so the proper procedures can be set in place.  Each resident shall be screened for tuberculosis within 14 days of commencing residency in the home, unless the resident has been screened not more than 90 days before commencing residency.  Information will be made available of an annual influenza vaccination and where the vaccination is available.


Reduction in Care Services:

Goodness Retirement Living shall, at least 90 days before reduction in care services take effect, deliver written notice to each resident and give the notice to the resident’s substitute decision-maker, if applicable.


Community Care Access Center Contact Information:

Provides access to community care & links people to a wide range of community services and support.  Care coordinators work with clients in community and hospital settings to determine what help they need and arrange care.  Care is delivered to the clients in carious community settings including home, school, residential facility and at flex clinics.




The Residents Bill of Rights is a comprehensive list of rights to which every resident of a retirement home is entitled.  The rights include:

  1. The residents’ right to
    -know what care services are provides and how much they cost
    -be informed before fees for a care service(s) are increased
    -receive notice before a care service(s) is discontinued
    -receive reasonable assistance from the home to access external care providers where the resident received   notice that the home is discontinuing a care service and the resident indicates that he or she will continue to   resided in the home
    -receive reasonable assistance from the home to find alternate accomidations where the resident received   notice that the home is discontinuing a care service and the resident indicates that he or she will not continue   to resided in the home
  2. The right to apply for publicly funded care services and assesments
  3. The right to be informed about and apply for care services and assesments from an external care provider (ie not by the home)
  4. The right to have choice of care services provided by suitably qualified and trained staff
  5. The right to:
    -Participate fully in making care decisions
    -Participate fully in the plan of care (eg development, revision, and review)
    -Give or refuse informed consent to any treatment, care or service where consent is required by law
  6. The right not to be restrained except in keepign with the common law (ie permitted if risk of serious bodily harm to self or others)
  7. The right to privacy during treatment and care
  8. The right to live in a safe and clean environment with dignity and respect
  9. The right to have lifestyle choices respected
  10. The right to raise concerns or recommend changes in policies and services without fear of coercion, discrimination or reprisal

NOTICE: Sections 77 and 80 of the act authorize an inspector or investigator respectively to inspect, copy and remove records containing a resident’s personal information, including personal health information, from the home for the purpose of determining whether the licensee is in compliance with the requirements of the act
PHONE: 1-855-ASK-RHRA (275-7272)


Personal Assistance Services Devices | Goodness Retirement Living Policy:

Definition: PASD
A person assistance service device (PASD) is a device used to assist a person with a routine activity of living.  A PASD may limit or inhibit movement and may restrain a resident but is not considered a restrant if the intent is to provide assistance with activities of daily living (LTCHA s 33{1-5}; REG 79/10 s. 111{1-2})

Goodness Retirement Living shall ensure that the resident’s care plan indicates a measurable objective that explains the purpose of the use of the PASD and is limited to enabling a residents specific activity of daily living.  The care plan must also outline how the specific personal assistance service device is to be used and the time-frame for its use.  The care plan must be communicated to all staff and followed consistently.

The resident’s care plan will indicate how, when and why the device is to be used as a support to promote Independence and quality of life.  The care plan ill indicate the removal of the device as soon as no longer needed to promote independence.  When a PASD (ie a device) is being used to restrain a resident rather than to assist the resident with a routine activity of living,. it is considered a restraining device (LTCHA s36(6) & s. 31) We are a zero restraint home.




The use of a PASD must be approved by one of the following:

  • A physician
  • A registered nurse
  • A registered practical nurse
  • A member of the college of occupational therapists of Ontario
  • A member of the college of physiotherapists of Ontario

This assessment is carried out collaboratively by an interdisciplinary team.  The prescribing clinician is required to obtain informed consent for the treatment from the resident and or the substitute decision-maker (SDM).

The Assessment will:

  1. Identify precipitating factors for considering a PASD including the clinical indicator(s) or functional deficits.
  2. Obtain input from team members (eg registered nurse. physiotherapist, occupational therapist to identify alternative treatment options to be tried prior to the use of a PASD
  3. Consider and try alternatives to use of a PASD
  4. Include any/all alternatives that were tried/considered and why they were not suitable.
  5. Discuss with the resident/SDM:
    -Goals for use of the PASD
    -Measurable objectives related to support for daily living activity
    -period of day when the PASD is required
    -frequency that resident will use it
    -deadline date for re-evaluation of the need for the PASD
    -when the PASD would be considered a restraint; when a PASD (ie a device) is being sued to restrain a resident rather than to assist the resident with a routing activity of living, it is considered a restraining device (LTCHA s, 36(6) & s. 31)
    -alternatives to the PASD
  6. Obtain and record informed consent (including that the risk and benifits of alternative treatment options and risk and benefits related to use of the PASD have been outlined to the resident/SDM (healthcare consent act, 1996)
  7. Develop goals and strategies on the care plan in collaboration with the team
  8. Provide the PASD when alternatives have been deemed ineffective to assist the resident with the routine activity of living.
  9. Ensure the PASD is reasonable, in light of the resident’s physical and mental condition and personal history, and is the least restrictive of such reasonable PASDs that would be effective to assist the resident with the routine activity of living.

Care Plan

The care plan must include a description of the device that is being authorized and instructions relating to the order; purpose, when it will be used, how it will be used, how long it will be used, duration and frequency of use.

  1. The plan of care must reflect the goals for use of the PASD and how, when and why the device is to be used
  2. Establish resident focused goal related to support for specific activities of living for which the device is required
  3. Intervention descriptions will include how the PASD will be used, when, how long, who will apply and remove, frequency of monitoring, and the specific risks associated (eg skin breakdown)
  4. The PASD must be applied and adjusted as needed according to manufacture’s specifications and instructions
  5. The PASD must be removed as soon as it is no longer required to provide the resident with the specific routine of daily living for which it is intended


1.  implement strategies according to the care plan

Monitoring and Evaluations

  1. Monitor according to the care plan
  2. Ensure the care plan is being followed
  3. Is resident functional ability improved or maintained by using the PASD?
  4. Is the resident satisfied with use of PASD?
  5. Continually monitor emotional, cogitative, physical responses to use of the PASD
  6. Evaluate to determine if goals are achieved
  7. Are changes to the care plan required?


Documentation of PASD use must include the following:

  • Authorization of the use of the device
  • Care plan to indicate intent as a PASD otherwise follow restraint documentation procedures
  • Progress towards stated goal
  • Monitoring and evaluation of PASD